虽然 HTC One S 仍然未在香港上市，不过外国用户已经发现 One S 表明坚硬的外壳居然瞬间出现掉漆情况。就以上情况，HTC 最新发表新闻稿，表示此乃个别事件，不过就会为发现同类事故的消费者免费提供手机退货更换服务（要在 POA 期内，且不能退钱啊！），如果消费者所购买的 One S 已经过了鑑赏期，就只能获取免费维修服务。此外，HTC 亦表示未来会对外壳生产的过程进行微调，确保同类事件不会再发生。
以下有 HTC 的官方新闻稿：
HTC is committed to delivering a high quality product and great experience for all our customers. There have been a few, isolated reports of this issue. The finish on the One S was laboratory tested as being at a hardness similar to ceramic. While that’s hard, it doesn’t mean it’s impossible to damage. Regardless, HTC takes quality very seriously and are providing all customers with an immediate fix(更新：鑑赏期内即时换机） and we are implementing some small changes to ensure customers do not experience this issue in the future.
